Cloud computing vendor, Salesforce.com, has extended its service and support product line with Service Cloud, a set of technologies integrating community-generated knowledge with traditional call ...

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Salesforce has used the first day of Dreamforce in San Francisco to make another batch of announcements, with one centred on the company's idea of defining the contact centre of the future and making ...

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Salesforce Inc. today launched a new suite of features called Salesforce Foundations to help larger businesses that span multiple industries unify their sales operations. In addition, it provides free ...

RALEIGH-DURHAM, N.C.--(BUSINESS WIRE)--Avaya (NYSE:AVYA), today launched Avaya OneCloud™ for Service Cloud on Salesforce AppExchange, empowering customers to connect Avaya OneCloud™ to Salesforce ...

Having scaled the peaks of the global customer relationship management software market, cloud computing vendor Salesforce.com has now expanded into cloud solutions for industry verticals. Industry ...

Salesforce.com is a web based customer relationship management system used by more 19,000 customers and 351,000 paying subscribers. Used mainly small to medium sized businesses, the service helps ...

Salesforce just hired an executive who is rejoining the firm after more than a decade running a startup to lead its largest cloud business, and she's bullish on using AI and automation to improve ...

Salesforce (NYSE: CRM) and ServiceNow (NYSE: NOW) both help large companies streamline operations with their cloud-based services. Salesforce is the world's largest provider of cloud-based customer ...