Some service-focused tech companies are looking to make their service-level agreements more customer-centric—adopting “experience-level” agreements, dubbed by industry watchers “XLAs.” Such agreements ...

DUBLIN--(BUSINESS WIRE)--Research and Markets has announced the addition of the "Service Level Agreement (SLA) - Preparation Guidelines for Effective SLAs" webinar to their offering. Service Level ...

With the growing market for cloud computing services in India, organizations no longer concern themselves only with cloud service availability. They want to know how the vendor can help them provide ...

Negotiating a service-level agreement sets clear expectations of each party's roles and responsibilities within online or cloud-based service arrangements. A service-level agreement (in particular, a ...

From treating service-level agreements as a one-time exercise to failing to establish escape clauses, IT leaders should avoid these pitfalls when partnering with IT service and cloud partners to drive ...

Given the broad use and relative importance of service-level agreements (SLAs) in a variety of contexts, in this blog post, we provide an overview of the basics of SLAs and what they should address.

If you’re like many CIOs, the chances are your company compensates third-party IT service providers for something they didn’t do or pays them twice for something. Technology leader Nipa Chakravarti ...

Service Level Agreements (SLA) serve as a roadmap and a warranty for cloud services offerings. All cloud providers offer standard, one-size-fits-all SLAs that cover availably, performance, security, ...

NationalGeographic.com will begin trials this week on a service that measures the performance of outsourced network services, such as those from application service providers, against that promised in ...

With the instability of South Africa’s electricity supply and the uncertainty that came with load shedding, many businesses decided to invest in technology to keep them running when in the event of ...