However, there are legitimate reasons the CRA may contact you. If you owe tax or money to a government program, a collections officer may be in touch to discuss the file and payment. People who have ...

The CRA's contact centres for its individual and business tax enquiries lines were open Monday to Friday from 8:00 a.m. to 8:00 p.m. and Saturday from 9:00 a.m. to 5:00 p.m., local time.

For example, if someone had moved from Vancouver, BC, to St. John's, NL, but had kept their Vancouver phone number, they would not have been able to reach a CRA contact centre if they called from St.