Most organizations still have some type of a business telephone system (formerly called a PBX, more often called a communications server or cloud-based system). That system typically falls under the ...

Though the modern office has been deluged with additional choices in communication with email correspondence, cellular telephones, video conferences and text messaging, the telephone system still ...

The behavior of your medical office staff on inbound and outbound calls can have a positive or negative impact on your business. Whether a receptionist is scheduling an appointment or a nurse is ...