The Colossus of Redmond earlier this week introduced Microsoft Customer Care Framework 2008 (CCF 2008), the latest iteration of the company's agent desktop unification tool. The 2008 version updates ...

January is traditionally a time when Microsoft Gold partners re-enroll in the software giant's partner program. But what is normally an uneventful process is taking on new significance this year as ...

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

Redmond has strengthened its contact center capabilities with the release of Microsoft Customer Care Framework (CCF) 2005, a software solution that takes the integration approach to unifying the agent ...