REDMOND, Wash. — Feb. 18, 2014 — Microsoft Corp. (Nasdaq “MSFT”) on Tuesday unveiled a comprehensive set of new Microsoft Dynamics CRM capabilities to help organizations match their customers to the ...

B2X, a customer care company based in Munich, Germany, has announced it will take over as the global customer service provider for Microsoft's Lumia smartphones, along with its feature phones.

Daniel Duffy, CEO of Valley Network Solutions, a Microsoft Gold partner in Fresno, Calif., says Microsoft has the right idea in seeking better customer satisfaction feedback but should also take ...

REDMOND, Wash. — Jan. 7, 2015 — Microsoft Corp. (Nasdaq “MSFT”) on Wednesday announced the Spring ’15 release for Parature from Microsoft, adding new capabilities that empower brands and organizations ...

Parature accelerates Microsoft’s efforts in customer care by 24 months.” Chris Kanaracus covers enterprise software and general technology breaking news for The IDG News Service.