Microsoft Dynamics 365 is a comprehensive customer relationship management (CRM) solution packed with advanced features enhanced by AI capabilities. It offers a robust set of tools to help businesses ...

Microsoft is focusing on AI agents as one way to expand the market for its Microsoft 365 Copilot platform for business. (GeekWire File Photo / Todd Bishop) Microsoft announced two AI agents for sales ...

MSFT's Dynamics 365 jumps 19% in fiscal Q2, layers AI agents across ERP and CRM, and guides high-teen growth - can it power the next leg up?

The agents are part of Microsoft 365 Copilot and can be used to automatically generate and communicate with sales leads. Microsoft is planning a string of new AI agents to automate mundane tasks and ...

In the widespread world of business, customer service can often make or break a company’s chance at success. Subsequently, many brand owners aim to enhance the usefulness of their operations with fine ...

Microsoft Dynamics 365 is a Customer Relationship Management (CRM) software from the big tech firm used by millions of employees around the world. The platform can perform tasks for a variety of ...

Sales is based on building a relationship with customers and potential customers. As those relationships move online, it can be more challenging for salespeople to keep track of customer information.

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. Tiago Paiva, CEO and founder of Talkdesk (Photo By Paul Chinn/The ...