As for getting started, the options include standard programming or a customized product. Merchants can initiate a speech IVR program with a financial investment as small as $10,000 or 25,000, when ...

Interactive voice response (IVR) can be a lifesaver in such cases. Hosted IVR, which is IVR delivered via the cloud, by subscription, now makes a lot more sense for SMBs from a cost perspective.

However, it doesn't mean IVR is going away, but, rather, these platforms are increasingly being built with open, Web services-based standards that will ensure interoperability across all systems ...

IVR is catching on because consumers are finally becoming comfortable with the technology of talking to computers.