Deep in the heartland of America an experiment is under way. The Information Technology Infrastructure Library (ITIL), a set of best practices for IT service management, has begun to take root in the ...

Know the ITIL framework’s essential ideas, principles, and procedures. To be good at managing IT services, you should study the IT Infrastructure Library (ITIL) service lifecycle and its five phases: ...

I was recently asked how I start a typical workday. What one good habit can I share to help others manage end-to-end technology services? Without hesitation I responded, "I dial into our day-start ...

I have a nightmare vision of storage administrators becoming clones of the mail carrier Newman from the TV sitcom Seinfeld, who once bemoaned the endless pressures of his job, crying, “The mail! It ...

ITIL® 2011, published on 29 July by official publisher TSO, responds to feedback from the community that reads, uses and trains from the guidance and recognises emerging trends such as cloud computing ...

There are many frameworks available and practiced by various organizations and practitioners of IT. All frameworks try to address problems in a particular area. For example, the information technology ...