Today, its Magic Total Service Desk 7.0, released in February, is not only 100 percent browser based, but uses wizards to enable creating and customizing business rules, allowing help-desk and ...

Help your end-users make Help Desk calls the right way Your email has been sent If you've managed a Help Desk for very long, you know the frustrations your staff feels when dealing with callers who ...

FORT BELVOIR, Va. (Army News Service, June 18, 2008) - The Army Knowledge Online/Defense Knowledge Online Project Office marked the grand opening of a newly-renovated Help Desk Call Center with a ...

When the City of Des Moines, IA, decided to create a help desk from the foundation up, CIO Michael Armstrong learned quickly the importance of having an IT service management tool. "We were simply ...

I started my IT career doing help desk/support for about 4 years, after which I moved into a business analyst position, and then to my current position as a project manager. In all I have about 8 ...

AT&T is consolidating 22 internal help-desk centers into six US locations ... "It reflects ongoing strategic shifts across our call center operations to colocate similar work functions and improve ...

The help desk is a hotbed of activity these days. Despite the average person’s growing technical acumen, workers still rely on corporate help when systems crash, applications bewilder and any number ...