Today, its Magic Total Service Desk 7.0, released in February, is not only 100 percent browser based, but uses wizards to enable creating and customizing business rules, allowing help-desk and ...

Help your end-users make Help Desk calls the right way Your email has been sent If you've managed a Help Desk for very long, you know the frustrations your staff feels when dealing with callers who ...

FORT BELVOIR, Va. (Army News Service, June 18, 2008) - The Army Knowledge Online/Defense Knowledge Online Project Office marked the grand opening of a newly-renovated Help Desk Call Center with a ...

When the City of Des Moines, IA, decided to create a help desk from the foundation up, CIO Michael Armstrong learned quickly the importance of having an IT service management tool. "We were simply ...

I work at a large manufacturing plant in the IT department. The plant operates 24 hours a day, 365 days of the year. Our IT department mainly works the normal daytime hours, but we also have staff on ...

The help desk is a hotbed of activity these days. Despite the average person’s growing technical acumen, workers still rely on corporate help when systems crash, applications bewilder and any number ...