Facepalm: In what might be one of the biggest gaffs of the year, HP is trying to dislodge its foot from its mouth after getting caught intentionally forcing customers to wait for 15 minutes on ...

The Consumerist has an excellent tip on helping computer manufacturers improve their technical support. Instead of calling the number listed on your computer, dial one of these instead: Apple: 800-894 ...

The HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that provides diagnostic tests to see if your PC hardware is working properly, by isolating hardware failures. After ...