We all know good customer experience when we see it. For life insurance and annuity carriers, however, it is often hard to define and measure good customer experience. A new report by LIMRA and NEOS, ...

When you’re expanding your business into a foreign market, the user experience you provide online can make all the difference. According to a 2023 Salesforce survey of 11,000 global consumers, 80 ...

Most retailers experienced slower growth in 2023 compared to 2022. This is the case for luxury brands as well as markets including the U.K. Fewer people are going to shops, and even those who do are ...

Business leaders know that customer experience and employee experience are intertwined. If an employee is happy in their position, they’re more likley to provide better service. But while 97% of CEOs ...

In their earliest days, digital brand communications, like business-to-customer text messages, were revolutionary. Consumers benefited from direct access to deals and news about the brands they loved, ...

Even though enterprises believe that consistently delivering positive customer interactions is very important to business success, nearly six in 10 industry leaders say their businesses aren’t very ...

You probably have heard of those special dates on the business calendar. Think National Fun at Work Day, Employee Appreciation Day, National Bike to Work Day, or even National Salesperson Day. While ...

Successful healthcare organizations can distinguish between the patient experience and the customer experience. Healthcare organizations need to focus on both the patient experience and the customer ...

Veterans’ trust in the Department of Veterans Affairs is growing. Seven years ago, just over half of veterans enrolled with the VA had trust in the federal agency, Chief Veterans Experience Officer ...