“That’s why we go through training,” she said. “Almost every single debrief that I have ever heard from any kind of critical incident, the flight attendants say, ‘It was incredible.

In 2019, Emirates flight attendants made 16,337 calls to medical personnel on the ground. In the same year, flight attendants saved four lives by using an onboard defibrillator.

Armstrong said most of the 11,000 flight attendants he's helped teach since 9/11 will never use their self-defense skills, but a few will.

Behind the scenes of flight attendant training Air travelers have had plenty to complain about in recent weeks, with issues ranging from the Southwest Airlines meltdown to an FAA computer glitch ...

Flight attendants training at self-defense school ABC News’ Gio Benitez visits a one-of-a-kind flight attendant self-defense school as airlines respond to the increase in unruly passenger ...

In the eye of a crisis, flight attendants are trained to see a way out. “They have to learn just how to be almost a Swiss army knife for any needs that might come up in the sky,” Lincoln ...