In an age where empathy is lauded as the gold standard for human interactions, the line between genuine compassion and subtle manipulation can sometimes blur. You've likely encountered it, that ...

The policy could ease pressure on the school to issue statements on current events. Officials were criticized for their handling of the Oct. 7 Hamas attacks. By Vimal Patel and Anemona Hartocollis ...

If you ever watched the iconic show Inside the Actor’s Studio, with James Lipton, you know all too well one of the notorious questions he asked during each interview: “What’s your favorite word?” I ...

Empathy. It’s something that unfortunately, we are finding less and less in this world, but when it does happen, it warms hearts and shines brightly in the midst of any darkness. Knowing that you’re ...

People can be cruel, and it's evident by the words they use. Unfortunately, people with zero empathy almost always use these ...

The Canadian government might confiscate my passport for this one, but I’m gonna say it anyway: Stop telling customers you’re sorry. Take a look at any contact center’s quality monitoring scorecard ...

Last night I went to a dinner party and one of the guests was so shy, his face alternated between deer-in-the-headlights to disgust as he observed the rest of us chatting and having fun. As a divorced ...