Recently, a SaaS vendor executive asked whether his firm should adopt some aggressive revenue policies. Brian Sommer gave him earfuls about not doing it, but this executive wasn’t listening. ERP ...

It’s been a tough time for enterprise SaaS companies. These organizations raked in profits and growth during the pandemic when offices shuttered and employees moved en masse to work from home. But as ...

When the economy cratered in 2008-2009, software vendors were not universally loved. Some of these firms exhibited behaviors that soured their customer relationships. Will their institutional memory ...

A recent Gartner report finds SaaS too immature for vendors to offer the suite of integrated ERP solutions that large enterprises need A recent report from Gartner throws a big bucket of cold water on ...

Leading enterprise resource planning (ERP) firms are fleshing out their software-as-a-service (SaaS) portfolios and even acquiring pieces of technology to build out a more complete offering. Their ...

What is enterprise SaaS churn, and at what stage should a brand be worried about its customer churn rate? We've asked the experts. Enterprise SaaS companies have a constant worry; what’s our churn ...

When you’re just starting out as a SaaS company, every little thing you do matters. You’ll pursue deals that you wouldn’t even consider a few years down the line, and you’ll do absolutely everything ...

Cost-efficiency and convenience of software as a service (SaaS) systems implementation are often weighted down by concerns about where a vendor stores the data. How important is the location of the ...

Charles Dickens began his famous book “A Tale of Two Cities” with this opening statement: "It was the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness, ...

As more ERP systems are being delivered via the cloud, it's becoming easier to deploy such SaaS-based tools incrementally through the enterprise. Rather than replace ERP whole-hog, large companies are ...

In the old days of enterprise software, when companies like IBM, Oracle and Microsoft ruled the roost, there was a tendency to shop from a single vendor. You bought the whole stack, which made life ...

Every enterprise software vendor is hearing the same thing these days from their customers: “I need to cut my software licensing and pricing costs. What can you do to help me out?” “Cost reduction” is ...