To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our rankings and categorized them by best for sentiment analysis, best for free ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in ...

We all know that customer service is a core space where companies can improve to maintain an edge against their competitors. An article from Zendesk highlights "51 customer service statistics you need ...

More companies are including chat platforms in their customer care programs. From a customer standpoint, it offers immediate access and hopefully fast results. Unfortunately, there are five common ...

It’s no secret that live chat is growing in importance as a customer service channel. People have gotten used to messaging with their friends and family, so it’s no wonder many want to interact with ...

Zendesk is partnering with Discord, the fast-growing free voice and text chat application used by more than 14 million gamers a day, to improve Zendesk’s customer support platform. Game publishers can ...

Apple on March 29 introduced Business Chat, an online service that’s still in beta test, but provides a way for consumers to communicate directly with companies via the Messages app on their iPhones ...

Of all the fields in the chatbot-crazed world, customer service is one of the prime targets for automation. virtual customer agents (customer service-focused bots, or VCAs) are intelligent systems ...

-Over the next few years, chatbots will become a ubiquitous component of the customer service experience. -Phone centers may become a thing of the past as customer service switches to digital ...

PHILADELPHIA (CBS) -- How many times have you just wanted to speak to a real customer service person on the phone, but instead you get a computerized voice asking for account numbers or asking you to ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. Bitfinex’s live chat customer support, which is currently available ...