Customer support agents have to deal with hundreds of cases a day, questions and issues coming one after the other, which can be very overwhelming. Naturally, the aim is to reduce this workload ...

This latest shift empowers customers by giving them unprecedented control over their data and their interactions with the ...

To see the results of Part Two of the 2018 Aspect Agent Experience Index survey, click here. ¹ “Customer Service Reboot: The Rise Of The Gig Economy”, Forrester Research, Inc., May 8, 2018 ...

Salesforce introduces autonomous AI customer service agent powered by Einstein - SiliconANGLESiliconANGLE Media is a recognized leader in digital media innovation serving innovative audiences and ...

Our AI Agents empower any organization to save time and money on customer service while providing friendly, 24–7 support to their customers." To learn more and create your free AI Agent today ...

Learn more about PagerDuty for Customer Service and its integration with Zendesk and Salesforce at the PagerDuty Summit20 from September 21-24, 2020. About PagerDuty ...

MIAMI, June 4, 2025 /PRNewswire/ -- Boats Group today announced the launch of its new Customer Support Agent, an internal AI-powered tool that helps the company's account management and support ...