What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in ...

The Pennsylvania Turnpike announced its newest tool, intended to make customer service easier to connect with the turnpike.

Figuring out how to get support as a customer can be challenging. But with Chime — a fintech company that offers banking services purely online — contacting customer service is straightforward.

Altman has said that he is “confident” that AI will first replace customer service jobs as it changes the job market.

"Miles" offers fast, accurate answers to the most frequently asked customer service questions from visitors to the website, ...

A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

Businesses that provide after-sale support for their products--and after-sale maintenance of their customer base to encourage repeat sales--need a method of tracking customer service contacts. This ...

Competition is a significant threat to any business running via the internet. Amazon alone represented nearly a third of all U.S. e-commerce sales growth in 2020. Exceeding what customers expect will ...