Headquartered in Hong Kong, GP Batteries was established in the 1960s and operates in over 50 countries and regions worldwide. Its broad range of batteries is widely used in household appliances, ...

In the ever-evolving landscape of technology and customer service, artificial intelligence (AI) offers businesses opportunities to enhance the way they interact with their customers. The debate around ...

Recognition highlights Stratus' industry-leading responsiveness, satisfaction, and customer loyalty for the second ...

I bet Mark Gibbs’ mailbox is chock full of replies to his BackSpin column, “Talking to customer service”. Allow me to add another to the pile. My company tried using a navigable menu for customers ...

Bombardier has been investing heavily in its customer service network, with new or expanded centres in London, Miami, Melbourne, Australia, and Singapore, plus a showpiece facility under construction ...

We live in an era defined by personalization and instant gratification. This has made customer service more important than ever. Each interaction with a customer, both before and after the point of ...