Businesses are finally giving customer service the attention it deserves. While customer service has always been important, it’s vaulted to the forefront of business strategy, and for good reason.

SAN FRANCISCO--(BUSINESS WIRE)--According to new research released today by Zendesk, Inc. (NYSE: ZEN) in partnership with Enterprise Strategy Group (ESG), companies that have continued to invest in ...

New CX Maturity Scale finds companies using service and support best practices drive dramatically better success and agility in the midst of the COVID-19 pandemic The research also found that, as ...

Successful personalization at scale requires intentional planning around customer data management. Investing in customer data is a top priority for marketing leaders. Research found that marketers who ...

BOSTON--(BUSINESS WIRE)--Kitewheel, the leading solution provider for customer journey orchestration and analytics, today announced its new Journey as a Service (JaaS) offering, an expansion of its ...

The governments of Singapore, Canada and the United States do the best job of delivering on the promise of customer service, according to a global research report released today by Accenture. The ...

QKS Group recognizes Quadient’s excellence in AI vision, maturity, and real-world impact in the CCM platform landscape ParisQuadient (Euronext ...

MELBOURNE, Australia, Oct. 28, 2020 /PRNewswire/ -- Zendesk, Inc. (NYSE: ZEN) today released new research in partnership with Enterprise Strategy Group (ESG) that shows how companies in Asia Pacific ...

During the COVID-19 pandemic, there have been many changes to how services organizations need to conduct business effectively. Based on our field service maturity model we see service organizations ...

In a market first, Kitewheel is offering a simple, scalable, and affordable solution for businesses that have not previously invested in customer journey management. By providing a streamlined entry ...