AI can lower customer service costs, but businesses risk losing loyalty when automation replaces the human connection that builds lasting relationships.

NEW YORK--(BUSINESS WIRE)--Kustomer, the innovative AI-powered customer service platform known for personalizing every interaction through connected, efficient and proactive customer service, today ...

CAMDEN, N.J., March 13, 2025 /PRNewswire/ -- Subaru of America, Inc. and its retailers have achieved the #1 ranking for customer satisfaction among Mass Market Brands in the J.D. Power 2025 U.S.

Despite setting an annual recall record last year, Ford Motor Co.'s customer service satisfaction improved seven rankings, according to JD Power's annual study. Mini topped the list of mass-market ...

In the recently released JD Power 2026 U.S. Customer Service Index (CSI) Study, one mass-market SUV brand topped all others. And even though JD Power combined SUVs and minivans into one category, the ...