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Customer experience should be getting better. Companies are increasingly claiming to be customer-centric and appointing Chief Experience Officers to focus on improving CX. They are investing in AI and ...

Does your customer experience strategy have a big impact on your bottom line? It should. A thoughtful, dynamic customer experience strategy is at the heart of every bottom-line-boosting CX effort.

To 84% of today’s customers, the experience a company provides is just as essential as its products or services. It’s no longer a question—focusing on the customer experience has a proven impact on ...

For many executives, customer experience (CX) is often equated with customer service, the operational support involved with ...

The shift to intelligent CX represents a fundamental evolution from viewing AI as a collection of tools to seeing it as the ...

Customer service is at the core of customer experience, and has arguably seen more change and elevated importance over the past years than any other business function, this according to the 2022 State ...

The CX discipline is growing up — shifting from adolescence to college years, where clarity, accountability and measurable ...

Tesla’s customer service reputation is mixed, with a large proportion of Tesla owners reporting being dissatisfied.

The launch of a new health insurance plan overseen by the Office of Personnel Management and serving 1.7 million Postal Service employees, annuitants and eligible dependents is set to begin with its ...