The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Reuben Yonatan Customer ...

Customer experience should be getting better. Companies are increasingly claiming to be customer-centric and appointing Chief Experience Officers to focus on improving CX. They are investing in AI and ...

People will forget what you said, people will forget what you did, but people will never forget how you make them feel” (Maya ...

Does your customer experience strategy have a big impact on your bottom line? It should. A thoughtful, dynamic customer experience strategy is at the heart of every bottom-line-boosting CX effort.

To 84% of today’s customers, the experience a company provides is just as essential as its products or services. It’s no longer a question—focusing on the customer experience has a proven impact on ...

For many executives, customer experience (CX) is often equated with customer service, the operational support involved with ...

The CX discipline is growing up — shifting from adolescence to college years, where clarity, accountability and measurable ...

Customer service is at the core of customer experience, and has arguably seen more change and elevated importance over the past years than any other business function, this according to the 2022 State ...

Tesla’s customer service reputation is mixed, with a large proportion of Tesla owners reporting being dissatisfied.