What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in ...

NetSuite CRM+ is a customer relationship management tool that provides users with more than just standard customer service functionality. NetSuite’s system gives users the capability to run their ...

Clara Shih rejoined Salesforce — after 11 years at a startup — as CEO of its biggest cloud biz. As CEO of its Service Cloud, she's bullish on AI to improve customer service, for end-users and agents.

Salesforce.com is continuing to build out its portfolio of software-as-a-service products with the general availability of Einstein Bots for its Service Cloud platform. Service Cloud is software ...

BURLINGTON, Mass.--(BUSINESS WIRE)--Nuance Communications (NASDAQ:NUAN) today announced that it has signed an agreement to acquire Varolii, the leading provider of cloud-based outbound customer ...

Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven ...

Infobip and Oracle have expanded the capabilities of Oracle Fusion Cloud Service by directly integrating WhatsApp and SMS messaging.

James Duval is a business and technology blogger with a passion for cloud computing. He has worked in IT for many years but his main love is writing about the latest developments in technology.

In these rapidly changing and uncertain times, continuously delivering empathetic customer experiences requires an agile, adaptable approach. As we’ve seen over the past 20 months, customer needs, ...