Maximize customer loyalty by learning how strong contact center leadership defines the CX vision, empowers agents, and ...

It is clear that industry insiders believe we are far off AI taking over job roles and being unchecked as insurers will be ...

Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and ...

In addition to the new agents, Zendesk is also rolling out new analytics capabilities, intended to help administrators better understand instances in which an agent makes a mistake. These capabilities ...

Salesforce will announce next week two new capabilities designed to make its AI agents more versatile and useful for ...

Our vision is to enable AI to run business operations, while humans make decisions. Not long ago, artificial intelligence (AI ...

Salesforce has had over one million AI agent-customer conversations. The company launched AI agents on its Salesforce Help site in October 2024, a full-screen experience that makes getting support ...

Jesse Zhang (left) and Ashwin Sreenivas (right) competed in science and math Olympiad competitions growing up. Now as cofounders of Decagon, the duo has raised $100 million to build AI agents that ...

Singlife is putting an AI agent at the heart of its customer service operations through a new partnership with Salesforce.

Airline employees with roughly 80 years of experience between them shared their top tips for smoother holiday travel with The Washington Post. (Getty Images) For airline customer service workers, the ...