Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

Telecom customer experience has evolved from basic metrics to real-time, data-driven, personalized engagement, creating new ...

The biggest barrier to AI in customer experience success isn't technology sophistication—it's data fragmentation. Learn how ...

For more than a decade, artificial intelligence (AI) has been steadily evolving and expanding to reshape how we live and work. From speech recognition and language processing to self-driving cars, ...

A DXP is often critical to achieving that competitive edge — but defining what it is depends on who you ask. Selecting the right digital experience platform (DXP) is often a critical decision for CX ...

Whereas large language models (LLMs) attracted consumers well before enterprise users, SaaS platforms are driving the use of embedded AI agents to improve employee experience and productivity. AI ...

Measuring customer satisfaction in consumer markets is relatively straightforward. Many buyers are only too willing to offer star ratings, share their opinions on social media and respond to ...

The funding will support Quack's expansion and product innovation to reimagine customer support as a holistic operating system that solves CX issues before they arise. For B2B, B2C, D2C and SaaS ...

Every industry, including the quick service restaurant (QSR) market, plans to transform its business with artificial intelligence (AI), especially generative AI. Several years ago, Wendy's embarked on ...