For telcos, managing the complexity of modern networks has outpaced human capacity. The explosion of data and increasing ...

Perhaps continuous improvement in customer experience is still your firm’s top priority. But if top management has moved on to new, shiny things you’ve got a problem.

Thoma Bravo will acquire Verint Systems in a $2 billion deal, including debt, the customer engagement platform said on Monday ...

SCALA.AI co-founder and CEO Ardie Sameti (left) and co-founder/executive chairman Raj Singh. Concur co-founders Raj Singh and ...

Customer experience, on the other hand, goes beyond the scope of customer service and includes brand interactions at any stage of a customer’s journey, starting from the first time you hear about a ...

ZenDesk, for example, has found that 90% of companies view customer experience as their company’s main priority. But, as leaders scramble to re-optimize customer success, one tool is frequently ...

Customer experience is one of the key ways we try to add value—not just in the services we deliver, but in the way we support and connect with the people behind every brand we work with.

Throughout this experience, it took me days to get in touch with customer service to detail my woes about my ticket and my lost bag. I sent emails, tried phoning and engaged in an online chat.