Customer Care Team Training For Empathy From thorough product knowledge to the flexibility to make decisions, customer care team members need a lot of resources to do a good job.

It's easy to overlook customer care services. In the grand scheme of your operations, it seems like a small piece of a much larger puzzle. However, inbound customer care is critical to the ...

If you care about these aspects of customer service, then keep these questions top of mind when speaking with ELD providers. 2. Training Resources ...

Middlesea Group staff recently attended a customised customer care course – Achieving Excellence in Customer Service using Neuro-Linguistic Programming (NLP). Using NLP training methodology, the ...

Tuesday, January 16, 2018 — updated on December 27, 2020 - 4 min read ...

“An overwhelming 494 front-line employees, supervisors and owner managers working in the tourism sector in Gozo attended various programmes from the Tourism and Support Services Training ...

Two CCGs are funding courses to train receptionists in customer care, to help staff ‘make each patient feel valued and at ease’. NHS Bradford City CCG and NHS Bradford Districts CCG have run customer ...