That’s the customer care nightmare that most e-tailers want to avoid as they prepare to capitalize on the next holiday season, as they ring up another record year of online shopping from the US$23.2 ...

Care Doesn’t Equal Customer Service This seems obvious, but the distinction should be highlighted. Customer service is a different business function altogether, carried out by dedicated departments ...

Google's Pixel-exclusive feature, Direct My Call, makes customer care calls bearable by displaying automated menu options on the screen. It is available on Pixel 3a and newer devices in the US ...

“We’ve had issues with customer care,” Sprint spokeswoman Kathleen Dunleavy said. “Improving the customer experience has been and continues to be our No. 1 priority right now.” ...

Plan the rerouting ahead of time for seamless switchover. When hurricanes threaten our contact centers, we begin reroutes 48-72 hours ahead of landfall. Clients’ catalog, e-tail and direct response ...

Stories about poor customer service are, unfortunately, legion, but it’s doubtful many of them concern Chewy. The ecommerce pet retailer with more than 20 million active customers doesn’t use an IVR ...

When Customer Care Isn’t Enough, Call the Customer Delight Brigade Some companies are paying to impress customers with more than just smooth service. Cupcakes, flowers and handwritten notes abound.

The customer service call center also takes initial calls for roadside assistance through Love's Truck Tire Care Centers, which the company has been expanding nationwide. The call center also handles ...