Hartford Conn.-based Aetna added behavior-based security measures to its customer-facing Aetna Mobile app, The Wall Street Journal reports. The app will continuously monitor user behavior, such as a ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in ...

In addition, on selected product detail pages, a new 'find similar looks” option will appear within the product listing image card, enabling customers to perform an image-based search for visually ...

Harvard Business Review’s latest research study reveals how the world’s most successful companies are using cross-functional teams to deliver app experiences that deepen customer loyalty. We live in ...

The surge of third-party delivery apps has reshaped the quick-service restaurant industry. It has created new revenue streams ...

In early May, audio equipment manufacturer Sonos released an app redesign that it claimed would make the company’s software easier to use, offer more control for users and personalize experiences.

Customer interviews are responsible for guiding today’s best products. It is much easier to build an execution plan based on customer insights rather than guesses of what the customer needs and will ...

Cash App, a popular platform used to transfer money, faces paying out up to $120 million in refunds and other redress to harmed customers, plus $55 million in penalties, relating to its troubling ...

Digitail, a cloud service for veterinary surgeries and customers, has raised $2.5 million in a seed round led by byFounders and Gradient Ventures (Google’s AI fund), joined by Partech and a series of ...

An Uber Eats customer is facing backlash online over their handling of a nearly $300 food order. The situation — which spawned an in-depth discussion about who suffers when deliveries are canceled — ...

ATLANTA — Money-sharing apps like Venmo, Cash App and Zelle are quick, easy and convenient. But Channel 2 Action News has been flooded with calls the past few weeks from people who had their bank ...

A McDonald’s customer took to TikTok with an odd humble brag—apparently, he has amassed over 400,000 rewards points on the fast food chain’s app. In a viral TikTok video with over 381,000 views, user ...