Often consumers feel quite confused about what they should expect or what they are entitled to when they decide to return a product back to the shop where it was purchased. The right answer to this ...

We consumers are usually offered a credit note when we need to exchange a product and we do not manage to find anything to our liking to exchange it with. Some times a credit note is also offered when ...

The Civil Aviation Authority (CAA) is urging travellers to 'take action now' if they still have unredeemed travel refund credit notes from any Covid-19 disruption. There's just one week to go before ...

Holidaymakers who have had their trips cancelled due to the pandemic have been told they may have to wait months for a refund - despite a 14-day money back rule. Ryanair says it won't be processing ...

From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or ...

If you have a credit note from a package holiday that was cancelled due to the pandemic, time is running out to redeem it safely before September 30. You can still use the vouchers after that date, ...

BRITS who were given credit notes for their cancelled holidays have been urged to check the expiry dates - as thousands approach the 12-month cut off date. Many airlines and travel agents who dished ...

Airlines are using underhand tactics to make it almost impossible for holidaymakers to claim refunds for cancelled flights. Hundreds of readers have contacted us to complain major airlines are ...

My elderly mother recently found an unused credit note for Marks and Spencer among her receipts, which expired at the end of April this year. As she had used part of the credit note to buy something ...