Hewlett-Packard (HP) is offering a “virtual house call” service to users who have trouble getting their PCs to work HP Instant Care, announced Monday, provides personalized service over the Internet.

Sometimes in a single interaction with a company you can come across major issues finally expressed in a form you can understand. The PC industry has never been high on the list of customer ...

The company loses a customer when tech support staff forgets there's a human being on the other end of the line Over the years, I’ve been told by executives at high-tech companies that every call that ...