Aragon Research positions Convoso as a Specialist in the 2026 Globe™ for Agent Platforms in the Intelligent Contact ...

When discussing outbound call centers, many people think of robocalls, the frustrating outbound calls you likely don’t want to receive from companies with which you likely don’t have any relationship.

Outbound call centers can be broadly classified into two distinct types based on the nature of the calls being made. In each classification, the agents are either mostly engaged in campaign management ...

AVOXI launches Trusted Outbound Voice to streamline enterprise-customer calls. AI-powered caller ID. Software leverages AI for local, trust ...

ATLANTA, January 30, 2025--(BUSINESS WIRE)--Alvaria, a global leader in enterprise-scale customer experience (CX) solutions, today announced a strategic partnership with UJET, Inc., a leading provider ...

RESTON, Va.--(BUSINESS WIRE)--New research commissioned by Transaction Network Services (TNS) has found that contact center decision makers are under pressure to address growing spam, fraud and call ...

As proactive contact becomes an integral part of customer care, the lines between outbound and inbound customer communications in the contact center are blurring, and this convergence is only going to ...

Home service platform deploys automated booking system following successful field validation SPRINGVILLE, Utah, March 16, 2026 /PRNewswire/ -- ProNexis, a lead conversion platform that helps home ...

Spectrum announced plans to add 100 new outbound sales jobs at its Florence, Kentucky call center through year-end 2022 and into 2023 on Wednesday. These new roles are generally outbound telesales ...