The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

Last year could be seen as the breakthrough moment when cloud-based vendors began their takeover of the contact center infrastructure market. While most contact center infrastructure is still ...

When it comes to software, cloud-based anything is all the rage, and contact centers are no exception. In fact, DMG Consulting estimated the revenue size of the cloud-based contact center ...

ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, a leading provider of cloud contact center solutions, today announced its latest release for Microsoft Dynamics 365. The announcement comes on the heels of ...

The $22-billion call center market — dominated by legacy solutions from Avaya, Cisco Systems and Genesys — is ripe for disruption. Of the estimated 14.5 million call center agents worldwide, 95 ...

PRINCETON, N.J. & SUNNYVALE, Calif.--(BUSINESS WIRE)--Astound Broadband, the 6 th-largest U.S. Cable provider, and Intermedia Cloud Communications, a leading provider of intelligent cloud ...

JBH Works, a renowned leader in call center solutions, has announced a major rebranding to reflect its enhanced focus on technology and cloud-based services. The launch of Convey Five is not just a ...

Juan Manuel González, Research Director ICT, Frost & Sullivan. Recent findings from Frost & Sullivan show that only 20% of the current contact center (CC) users in Latin America have an omnichannel ...

Five9 is squarely positioned to benefit from industry tailwinds including the transition of contact center operations to the cloud, and a shift toward digital first customer engagement and automation.