Cisco Systems Inc. is upgrading Webex with new artificial intelligence features designed to make customer service teams more productive. The company debuted the update today at the Enterprise Connect ...

Though best known for its networking and data center gear, Cisco Systems Inc. is also a major player in the contact center technology business. The company’s products support more than 3 million ...

Even in today’s modern age, call center customer service continues to be a nightmare. Wait times can be long, customers get frustrated when caught in loops with limited and robotic chatbots, human ...

In the clearest sign to date about the blurry line between a communications service provider and a customer service software firm, Cisco today announced a sweeping reform of its Unified Contact Center ...

At this year’s Enterprise Connect, Cisco rolled out new AI agents for Webex designed to improve customer service experiences. Cisco is adding new features to its Webex collaboration tool as it expands ...

Wilmington, DE, Feb. 23, 2023 (GLOBE NEWSWIRE) -- VeeMost Technologies Holdings, Inc. formerly Global Developments Holdings, Inc. (OTC: GDVM). VeeMost, a leading provider of innovative digital ...

On Wednesday, Sept. 1, Martin Marcinczyk, Comcast vice president, National Customer Operations, and John Hernandez, Cisco general manager and vice president, Customer Collaboration business unit, will ...

Cisco is in the middle of an identity shift as it continues to increase recurring revenue from subscription-based software and services, while transitioning to the AI era, described by Cisco as a ...

SAN JOSE, Calif. & STIRLING, Scotland--(BUSINESS WIRE)--Netformx® (An Orchestra Group Company), a leader in automation tools for Cisco partner operations and incentive optimization for solution ...

LONDON--(BUSINESS WIRE)--NTT Ltd., a leading IT infrastructure and services company, and Cisco, a worldwide leader in technology, today announced a collaboration to develop and deploy joint solutions ...

Bart Falzarano, of Walz Group , was kind enough to take the time to explain why his company selected systems from Cisco. Cisco wanted me to speak with people who are actually using Unified Computing ...