Your customers and agents will thank you for adding queue callback. Here’s why these virtual holds are a win-win for call centers. A queue callback offers callers the option to request a return call ...

If you get asked back for further job interviews, this is a positive sign. Getting a callback confirms you did well enough on your first round that the prospective employer wants to see more. However, ...

In a previous post, I shared five strategies for preparing for a job interview. These techniques still apply if you get called back for additional interviews. However, the callback stage is different ...

OK, actors. Pilot season is almost here, and the auditions will start rolling in. Represented or not, it’s a busy time for actors in New York City and Los Angeles—a time for last-minute auditions, ...