CallMiner is recognized by QKS Group for its advanced AI, platform scalability, and customer experience capabilities for fourth consecutive year Artificial intelligence (AI) continues to transform the ...

WALTHAM, Mass.--(BUSINESS WIRE)--CallMiner, the leading provider of conversation intelligence to drive business improvement, today announced the appointment of Rachel Simone as Chief Information ...

WALTHAM, Mass.--(BUSINESS WIRE)--CallMiner, a leading provider of conversation analytics to drive business improvement, today announced that it has acquired OrecX, an audio and screen capture provider ...

Alorica, TE Connectivity, TP, UPMC Health Plan, and other leading organizations recognized for breakthrough results in operational excellence, contact center performance, and CX innovation "In an ...

A new CallMiner report shows AI adoption is surging in tech. Yet manual CX processes continue to expand rapidly.

CallMiner recently announced advancements to its agentic artificial intelligence (AI) framework, interconnecting analytics and automation workflows across the entire platform. According to company ...

In yet another example of cloud-related competitor patent litigation, NICE Ltd., an Israeli telecommunications company, along with both its U.S. affiliate NICE Systems, Inc. and newly-acquired U.S.

CallMiner, a provider of artificial intelligence (AI)-powered conversation intelligence to improve customer experience (CX), has acquired VoCalls, a voice-first conversational AI and automation ...

Based on employee feedback, CallMiner continues to rank among Massachusetts' best employers and stands out for work flexibility, comprehensive benefits, and more “Business success is built on the ...

WATHAM, MA--(Marketwired - June 29, 2016) - CallMiner, the leader in speech and customer engagement analytics solutions, announces a significant improvement in the CallMiner Eureka speech-to-text ...

Integrated analytics-to-automation workflows enable organizations to continuously and autonomously improve engagement, efficiency, and outcomes at scale CallMiner, the global leader in AI-powered ...