Customer relationship management (CRM) is a data-based approach that businesses use to improve customer retention, loyalty, and profitability. Most large enterprises adopted CRM years ago for a very ...

Meeting Insights now supports integration with leading CRM systems, allowing seamless transfer of meeting intelligence into CRM records. The first implementations connect Meeting Insights recaps with ...

Nutshell reports that choosing a simple CRM involves matching industry needs, prioritizing core features, and testing user ...

Social analytics/CRM technology provider NextPrinciples is releasing a new solution called Insight-to-Action that the company terms an integrated social analytics and engagement platform for medium-to ...

Efficient customer billing isn’t just about keeping the books in order—it plays an essential role in customer satisfaction, retention, and overall business intelligence. When billing systems work ...

To succeed, CMOs must use CRM data to capitalize on emerging opportunities and encourage their teams to continuously refine campaigns to boost performance. To make it happen, they never rely on one ...

I’ve been a part of the CRM industry since 1985 and never before have I seen such confusion and skepticism regarding when and how best to adopt social CRM processes and tools. Yet, the companies that ...

Martin Gedalin spent decades working on both sides of the CRM experience before he decided to make a tool that took professional relationships to the next level.

Join the event trusted by enterprise leaders for nearly two decades. VB Transform brings together the people building real enterprise AI strategy. Learn more The single point agenda for fast-growth ...

CRM systems have long been the hub of sales activity, but they are becoming an increasingly important tool for marketers. The evolution of CRM platforms has coincided with the integration of sales and ...

The Customer Service Imperative:Federal sector suppliers lag behind the private sector in adopting CRM as a driver of value. Traditional Customer Information Systems (CIS) have been premise centric as ...

Could your small business benefit from a customer relationship management (CRM) platform? CRM software used to be expensive, complex, and designed for larger enterprises. Today it’s a different story; ...