Customer relationship management involves collecting relevant data about a business’s customer interactions in one place to help managers understand their clients and improve customer satisfaction.

Certification programs for administrators and developers go back to the days when the mainframe was young, so it's not surprising to see these courses and tests showing up for CRM systems now. It's a ...

Offered through VUE testing centers, the new certifications include examinations for specialists in both design and implementation of multimedia contact centers, proactive contact solutions and ...

CRM in education is often discussed in terms of solutions to drive student recruitment, retention, and fundraising (see this month's Market Focus: Education). What many have missed, however, is the ...

NEW YORK, Dec. 11, 2024 /PRNewswire/ -- MoversTech CRM, a leading provider of customer relationship management solutions for the moving industry, has officially achieved CASA Tier 2 certification.