The Consumer Financial Protection Bureau is facing a backlash over its recent overhaul of its consumer complaint portal, with experts warning that the agency is adding "friction" to the complaint ...

If you were alarmed by the reputational headaches and compliance challenges inherent in the Consumer Financial Protection Bureau’s complaint database, there is now even more to worry about. This week, ...

Tom Oscherwitz was one of the first employees hired by the Consumer Financial Protection Bureau. Oscherwitz now is general counsel and regulatory advisor at Informed.IQ, an AI software company with a ...

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American Financial Services Association general counsel Philip Bohi sent a letter this week to Consumer Financial Protection Bureau acting director Russell Vought, addressing an information request ...

The Consumer Financial Protection Bureau has begun accepting complaints on payday loans. The agency has set up a database in which borrowers can file complaints about excessive fees, incorrect charges ...

The Consumer Financial Protection Bureau (CFPB) recently added two new disclosures and an attestation requirement to the CFPB portal through which consumers may submit complaints about a financial ...

“The CFPB created a world-class complaint process that has helped millions of consumers report, review, and, in some cases, resolve complaints with financial service companies,” says Ruth Susswein, ...

One year ago, we pondered whether there was any point for a person to make a complaint to America’s financial watchdog. At the time, the situation was particularly bleak at the Consumer Financial ...

Created in July 2010, the Consumer Financial Protection Bureau (CFPB) has been a welcome advocate for consumers wronged by businesses and financial institutions. In its short lifetime, the agency has ...