Tom is the owner of a niche welding company that repairs difficult-to-service industrial equipment. Customers ship large and heavy equipment to his shop for welding repairs. When I toured his shop ...

When people are in a rage, they may suppress their deep inner turmoil. So, when someone says these phrases, they're likely ...

When someone is furious, the wrong words can make everything worse in a matter of seconds. Emotions run high, and even a small comment can escalate the situation quickly. But the right phrase, ...

Most of my work looks at how we can understand and manage our own experiences with anger. However, there’s another side to this, since we all have to talk to, or work with, angry people all the time.

The turbulence started just as Erin opened her laptop. A founder-turned-podcast-host, she’d been traveling for weeks—sponsorship meetings, recordings, partner dinners. Now, somewhere over the Midwest, ...

Whether they're colleagues, clients, or customers, you’re sure to encounter difficult people at work. It might be someone who hinders productivity, rubs you the wrong way, makes you upset, or is ...

We have all met people who are so prickly and difficult that no one wants to handle them. But it has taken these contentious times to make this a common occurrence. Divisiveness makes normal ...

When I was in law school, people used to say: “If you don’t know who the class jerk is, it’s you.” Actually, they didn’t say “jerk,” but you get the point. And it rang true. It also gave me a quiet ...

That heated argument with your neighbor over their eternally barking dog might be doing more than ruining your afternoon. The rage bubbling beneath your surface could actually be taking precious time ...