Air India's old business class screen is dim and far from the seat, but luckily, it comes with a button-operated remote. The new A350, by comparison, has a high-definition 21-inch flatscreen ...

Air India's business class is also way behind industry standards. Most notably, business sports a 2×3×2 layout — meaning travelers can still be assigned a dreaded middle seat.

Midway through the flight, the passenger says, she saw members of the crew settling into several empty business class seats and going to sleep. They allegedly pulled out blankets, cleared out rows ...