As of 10:30 a.m. MST, a recording on the airline’s customer service phone line said, “Air Canada has recently introduced a new reservation system and call volumes are significantly higher than ...

WATCH ABOVE: Ever since launching a new reservation software system in November, Air Canada has been under fire from customers over delays, jammed phones lines and general confusion. As Sean O ...

Air Canada suspended activity related to the implementation of a new reservations system under development with ITA Software. The carrier recorded a second-quarter impairment charge of C$67 ...

OTTAWA/MONTREAL — Canada’s Transport Minister on Tuesday urged the country’s largest carrier to resolve problems with its new reservation system, which have sparked an outpouring of complaints on ...

Rovinescu said while Air Canada will "revisit it in the future", for now "given that we had no certainty as to when that future would come, we took the conservative approach of writing it down ...