Air Canada argued the chatbot was a separate legal entity ‘responsible for its own actions,’ a Canadian tribunal said February 18, 2024 More than 1 year ago 4 min Summary ...

Air Canada's argument that its AI-powered customer chatbot was solely liable for its own actions didn't hold up in civil court (thank goodness), and now the airline must refund a customer who was ...

After months of resisting, Air Canada was forced to give a partial refund to a grieving passenger who was misled by an airline chatbot inaccurately explaining the airline's bereavement travel ...

Air Canada argued that because the chatbot response elsewhere linked to a page with the actual bereavement travel policy, Moffatt should have known bereavement rates could not be requested ...