Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. Your customer service team mans the frontline upon which you ...

As a business, you are always looking for effective strategies to interact with customers visiting your brand website. Because customer care is crucial to your business for building a customer base so ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. New risks accompany every emerging technology, and this reality is particularly evident with ...