With 80% of insurance companies using or planning to use AI in the next year, carriers and brokers must harness the technology's potential while ensuring appropriate governance.

As more research questions the extent of AI’s workplace benefits, the credibility of a widely cited pro-AI paper is called into question. Considering the enthusiasm of tech giants like Microsoft ...

As the research and development into AI grows, so does its ability to support more industries, including the benefits space. This month, software company Avante launched their AI-powered benefits ...

My first experience witnessing AI's transformative impact on a support team was during my tenure at PubNub, where we integrated AI chatbots into our customer service operations. Initially met with ...

Artificial intelligence (AI) has revolutionized numerous industries, enhancing efficiency and improving decision-making. From healthcare to finance, AI is transforming how professionals work—and human ...

In BofA’s view, Cloudflare is positioned to become “the leader in AI-as-a-service,” which the firm anticipates will be the consumption method of choice for businesses.

Determining salaries is one of the most critical pieces to attracting and retaining talent, and technology may have the potential to improve the decision process significantly for benefit managers and ...

AI is even having a significant impact in the manufacturing industries. Historically, expert systems, a precursor to AI, were first used in manufacturing starting in the ‘70s and ‘80s.

For this reason, the authors argue, “the observed benefits [of AI use], may represent a lower bound” to its potential. In other words, the outcomes of this study are probably a floor for its ...

Tina Huey, the associate director of faculty development at the Center for Excellence in Teaching and Learning, has been leading workshops teaching faculty how AI can both benefit and harm their ...