In the mid-1960s, toll-free service was born, along with some limitations that reduced its service range. Shortly after toll-free service came into existence, a restriction in switching capability ...

Customer service is one of the most important parts of running a business. Even if you sell the best and most affordable product or service in your industry, there are going to be questions that arise ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...

Interesting exception, indeed. We’ll hope that this use for 800-number access will diminish as the data network that surely links the retail locations can be upgraded to use VoIP conferencing. But for ...

A milestone of sorts is passing this year in the telephone industry. It was 25 years ago that American Telephone & Telegraph Co. devised the toll-free 800 number, originally intended only to spare the ...

Today, most adults in America carry a cell phone. If they don’t, they probably have a landline phone at home. Although millions of people go online each year and take advantage of our convenient ...